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Current turnaround: 5 business days
Current turnaround: 5 business days

FAQ + Information

General

Where are you located?

Hobart, Tasmania.

Can I collect my order?

Yes! Absolutely.

If you are a Hobart/Tasmanian local, you can collect your order from our Lenah Valley workshop. This is a great option to avoid shipping costs.

All pick up orders will be placed on our collection table out the front of the workshop, you will receive notification once your order is ready to collect.

What is your current turnaround?

We work very hard & pride ourselves on our fast turnaround. 

All of our products are handmade to order.

Our current turnaround is 5 business days - updated 2/2/24

Please note our processing and shipping times are estimates only, we cannot be held accountable if the wait exceeds these times for any reason.

Turnaround times can vary & be longer during peak times. 

Is your acrylic cast acrylic?

Yes! All of our acrylic is cast acrylic.

I need my order ASAP

We have all been there.. Need your order in a hurry and can't afford to wait?  Rush My Order is the perfect solution.

Priority processing will direct your order to the front of the queue.

Without compromising other orders, yours will be processed out of hours.

Rush My Order is ideal for those times when you need your order faster than the current turnaround. Enjoy the peace of mind that comes with knowing your order is being handled with priority, ensuring a swift turnaround.

A rush my order can be added to your order here

What is your refund policy?

Due to our products all being made to order, we do not offer returns except in the case of an error being made. If this occurs please contact us as soon as possible. 

Shipping + Processing

Why is the shipping so expensive?

Please know that we do not profit from postage costs in any way. We appreciate how expensive shipping can cost and we know that this can be a large expense which none of us need. We have worked incredibly hard to ensure our postage costs are as low as possible. Our rates are calculated using both size and weight of your order so then the appropriate bag/box can be chosen using live shipping rates. 

If for some reason you are ever over-charged for postage, this will be refunded back to you as soon as your order has been processed. 

I have received my order but it is damaged. What do I do?

We take great care to ensure your order is carefully packed to avoid any damage but we know things happen. In the unfortunate event your order arrives broken or damaged, please contact us as soon as possible. We are not responsible for any damages to your items once they have been unpacked. 

You MUST contact us within 3 days of receiving your order.

Some of our products are fragile & can be easily damaged. We are not responsible for any damages once you have unpacked your items.

Please take care when handling acrylic, it can be quite brittle & easily scratched or broken if not handled correctly. 

Postage & Express Post

Orders will be sent with tracking via Australian Post.

Express post is available. If express post is required please select at checkout.

IMPORTANT - Choosing express post means you will receive your order sooner once it has been dispatched, it does not mean your order will be processed quicker than the current turnaround times.  

Estimated delivery time once the courier has received your order is generally 2-10 days (within Australia) depending on shipping location. Unfortunately we can't control how long delivery takes. You will receive tracking details so you can check the status & location of your order once it has been shipped.