Not Satisfied? We’ll Work With You to Make It Right

We take pride in the quality of our products and workmanship. If you believe there is an issue with the quality of your order, please contact our team and we will work with you to resolve it.

How It Works

Notification Period

Please contact us within 7 days of receiving your order to report any concerns or product issues.

Return Process

If required, our team may ask for clear photos of the issue and/or request the item be returned for inspection. Return instructions will be provided by our staff where applicable.

Assessment & Resolution

Once the product has been reviewed, we will assess the issue and organise an appropriate resolution where applicable. This may include a replacement, repair or refund in accordance with Australian Consumer Law.

As all products are custom made, printed or manufactured to order, replacements or refunds are only available for items deemed faulty, damaged or incorrectly supplied.